Web Store FAQs
When will I
receive my order confirmation?
We
manually accept all orders. You should expect your confirmation email at least
one business day after placing your order.
When will I be
receiving my order?
All
orders will be shipped 2-3 weeks
after the stores deadline. Check the store banner or the store flyer sent to you for these details specific to you store.
Can I exchange
or return an item?
There
are no exchanges or returns on anything that has been customized.
(Customization includes: names, numbers, or any school logos.)
If
we incorrectly spell a name or put the wrong number, please give us a call before sending in any product, and we
will be happy to replace it. You can
contact our web team at 978-655-7535.
Shipping
Rates/ Shipping Locations
Shipping
locations are determined by the stores contact.
· Any
order going to the school/one location will have a standard $6.99 shipping
cost. Orders will be distributed by the stores contact.
· Any
order going to individual homes will have a UPS generated cost. All orders will
ship UPS ground. You will receive a notification with tracking information once
your order is packaged and shipped.
Can I get my name or number added if it isn't an option on the store?
Customization
on items is determined by the stores contact. We cannot add any additional
customization (This includes: names, numbers, or any school logos) to any of
the items if it is not offered on the store.
I missed my store deadline how to I place my order?
We do not take
any add on or late orders. Each store is fully custom and all items are ordered specifically for the store. If you wish to purchase an additional piece, a new
order will have to be placed, and any production minimums will apply.
Can I ship my order internationally?
Due to freight cost and customs issues no order can be shipped internationally.