Online Stores FAQ – Prime Time Sports

ONLINE STORES - FREQUENTLY ASKED QUESTIONS

When will I receive my order confirmation?

We manually accept all orders. You should expect your confirmation email at least one business day after placing your order.

Can I exchange or return an item?

There are no exchanges or returns on a customized item (Customization includes names, numbers, or any school logos). If there are any discrepancies made by Prime Time Sports please give us a call before sending in any product. You can contact our web store department at 978-655-7535.

Can I get my name or number added if it isn’t an option on the store?

Customization on items is determined by the stores contact. We cannot add any additional customization (This includes names, numbers, or any school logos) to any of the items if it is not offered on the store.

I missed my store deadline, how do I place my order?

We do not take any add on or late orders. Each store is fully custom and all items are ordered specifically for the store.

When will I be receiving my order?

All orders will ship 3-4 weeks after the stores deadline. Check the store banner or the store flyer sent to you for these details specific to your store.

Shipping Rates/ Shipping Locations

Shipping locations are determined by the stores contact.

Any order going to the school or one location will have a standard $7.99 shipping charge. Orders will be distributed by the stores contact.

Any order going to individual homes will have a UPS generated cost. All orders will ship UPS ground. You will receive an email with tracking information once your order is packaged and shipped.

Can I ship my order internationally?

Due to freight cost and customs issues, no order can be shipped internationally.

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